Franchisee Experience

KFC provides franchisee with a certain level of independence where they can operate their business.  The franchisee will have pre-sold customer base which would ordinarily takes years to establish.  They get ongoing support such as training national and regional advertising operating procedures.

Before a franchisee may begin operating their restaurant, they (or a principal), the manager and other employees identified on the tables in Item 11 of the FDD, must attend and complete, to KFCC’s satisfaction, the initial training program offered by KFCC on the operation of a KFC outlet. The training includes 1 week orientation, 2 weeks online training and 4 weeks in a certified restaurant for hands on training. All training costs incurred including travel and lodging of the management team are the responsibility of the franchisee. You may find more details regarding KFCC’s training in Item 11 - Training of the FDD.

KFC monitors a franchisee’s performance using a Franchise 360 scorecard which assesses a variety of factors. One is a CFF (“Cleanliness, Friendliness, Food”) Standards Audit in store where feedback is given to a franchisee regarding various aspects of the franchisee’s business, including but not limited to, food preparation, cleanliness and the customer experience. Secondly, food safety audits (“FSCs”) are conducted by a third party service to ensure that food safety and other brand standards are met at the store level. Finally, the Voice of the Customer Program is a customer based evaluation where franchisees are provided feedback based on their customers’ store experience. Franchisees are required to meet KFCC’s brand standards with respect to the operation of their stores.